Returns & Refunds
Last updated: July 17, 2026
Our Pre-Dispatch Confirmation Process
Each item is reviewed using Entrupy and/or LegitMark before dispatch. We then send a detailed product video through our official WhatsApp customer service account so that you can review the item’s appearance, condition and included accessories before confirming shipment.
WhatsApp confirmation records the product details reviewed before dispatch. It does not waive any consumer right that cannot legally be waived in your country.
Three-Day Authenticity and Condition Claim Period
If you believe an item is not authentic or its condition is materially different from the listing and the pre-dispatch video, contact us within 3 calendar days after the FedEx delivery record.
Your claim should include your order number, a clear explanation, photographs and an unedited video showing the issue, the packaging and all included accessories. Keep all security tags attached and do not use, alter, repair or clean the item while the claim is being reviewed.
Valid Claims
If we confirm an authenticity issue or a material condition discrepancy, DS Vintage will arrange and pay for the authorised FedEx return. After the returned item is received and verified in the same condition in which it was delivered, the refund will be issued to the original payment method.
Returns We Do Not Voluntarily Accept
Except where mandatory consumer law provides otherwise, we do not accept returns for change of mind, personal preference, fit, or characteristics that were accurately disclosed in the listing or confirmed in the pre-dispatch video. Natural signs of use consistent with the stated condition grade are not considered defects.
Do not return an item without written return authorisation and shipping instructions from DS Vintage.
Mandatory Consumer Rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Consumers in the United Kingdom, the European Union or other jurisdictions may have a statutory right to cancel qualifying online purchases, commonly within 14 days after delivery, even when an item is not faulty. Where such a mandatory right applies, it takes priority over our voluntary three-day claim policy.
For a statutory change-of-mind return, the customer is responsible for the direct return cost where the law permits and where this has been disclosed. DS Vintage pays the authorised return cost for a confirmed authenticity issue, fault or material description discrepancy.
How to Contact Us
Email dsvintage@outlook.com or use the website contact form. Human customer service is available from 10:00 to 22:00 China Standard Time (UTC+8).
Model Cancellation Notice
If a statutory cancellation right applies, you may send the following information by email: “I hereby give notice that I cancel my contract for the sale of the following goods,” followed by your order number, item name, full name, address, date the item was received and the date of your notice.
Seller Information
Legal entity: 上海风雅颂歌文化科技有限公司
Address: No. 998, Anbo Road, Wujiaochang Subdistrict, Shanghai, China
Email: dsvintage@outlook.com
Phone: +86 15529669205